Return & Refund Policy
At Arvessas, we want every customer to feel confident when shopping with us.
If your purchase does not meet your expectations, our Return & Refund Policy explains the requirements and process for returning products, requesting replacements, and receiving refunds.
We are committed to making the after-sales experience as simple and convenient as possible.
1. Return Eligibility
We accept return requests within 30 days from the date your order is delivered.
To be eligible for a return, your item must meet the following conditions:
- The product must be in its original condition
- The item must be unused and free from damage
- Original packaging, accessories, and included materials must be included
- Proof of purchase or order details must be provided
Products that do not meet these requirements may not qualify for a return.
2. How to Request a Return
To begin the return process, please contact our customer support team:
Email: service@arvessas.com
Please provide:
- Your order number
- Product information
- Reason for requesting a return
- Photos or supporting details if the product has an issue
After reviewing your request, our team will provide further instructions if your return is approved.
Important:
Please do not send any items back before receiving confirmation from Arvessas. Returns sent without prior authorization may not be accepted.
3. Damaged, Defective, or Incorrect Items
Please inspect your order carefully after delivery.
If your item arrives:
- Damaged during shipping
- Defective
- Different from the product ordered
Please contact us promptly with your order details and relevant photos.
Our team will evaluate the issue and work with you to provide an appropriate solution.
4. Non-Returnable Items
For product quality and safety reasons, certain items may not be eligible for return, including:
- Items that have been used, assembled, or modified
- Products damaged due to improper handling
- Customized or personalized products
- Clearance or final sale items
- Gift cards
Original shipping charges may not be refundable unless the return is caused by an error on our part.
If you are uncertain whether your item qualifies for a return, please contact us before submitting your request.
5. Exchanges
If you would like to exchange a product, please contact our support team first.
Depending on product availability and return approval, the exchange process may include:
- Returning the original item according to our return instructions
- Having the returned product inspected and approved
- Placing a new order for the replacement item
Exchange availability depends on inventory and product condition.
6. European Union – 14-Day Right of Withdrawal
For orders delivered to customers in the European Union, applicable consumer protection laws may provide a 14-day cancellation right.
Customers may request a return within 14 days after receiving their order without providing a specific reason.
To qualify:
- The item must remain unused
- The product must be returned in its original packaging
- Proof of purchase must be provided
This right applies separately from our standard 30-day return policy.
7. Refund Process
Once your returned item has been received and inspected, we will notify you regarding the refund status.
If your refund is approved:
- The payment will be returned to your original payment method
- Please allow up to 10 business days for processing
- Your bank or payment provider may require additional time before the refund appears in your account
If you have not received your refund after the expected processing period, please contact our support team.
8. Return Shipping Information
Before sending any item back, please contact Arvessas to receive return approval and shipping instructions.
Customers should not send returns to an unapproved address.
Our team will provide the correct return information after reviewing your request.
Contact Us
If you have any questions about returns, refunds, or your order, please contact us:
Holliday's Home Furnishings
320 South 5th Street
Laramie, Wyoming, 82070
United States
Phone: (307) 745-4818
Email: service@arvessas.com
Thank you for choosing Arvessas.
We appreciate your trust and are committed to providing quality home solutions along with reliable customer support throughout your shopping experience.